1
Check the window
You have 14 days from delivery to start a return. That gives you time to brew, taste, and decide.
Policy overview
Fresh coffee, fair treatment.
We keep our return policy straightforward because we believe great coffee should feel easy and personal. If your order arrives damaged, the wrong item, or simply isn't your cup, we'll make it right with as little friction as possible.
2
Tell us what happened
Email us at [email protected] with your order number and a quick note. We usually respond within one business day.
3
We review it
We inspect damaged or unopened items, confirm the issue, and share the next steps with clear instructions.
4
Refund or credit
Approved refunds go back to your original payment method. Store credit is also available if you prefer.
What can be returned
- Unopened products: Coffee and tea in their original, unopened packaging are eligible for a full refund.
- Wrong items: If we sent the wrong product, we’ll replace it at no extra cost.
- Damaged items: Send photos within 48 hours and we’ll fix it quickly.
What cannot be returned
Because roasted coffee is a fresh product, we can’t accept returns on opened coffee or tea items once they’ve been used. We also do not accept final-sale products unless there was a mistake on our side.
Questions or special cases
If you have a unique situation — a gift, a subscription issue, or a product that simply didn't fit your taste — we’re still happy to help. We’ll work with you to find the most sensible solution.
Need help? Email us at [email protected].
Last updated: November 2026