1
Information we collect
We collect the basics needed for a great shopping experience: your name, email, shipping details, order history, and support requests.
Overview
The way we handle your data should feel reassuring.
At Vaelthorin, we collect only what we need to process orders, support customers, and keep the experience personal and smooth. We never sell your data, and we’re upfront about what we do and why.
2
How we use it
We use your information to process orders, send order updates, manage returns, and improve our service. It helps us deliver the right coffee to the right person.
3
How we protect it
We use secure systems, restricted access, and careful handling practices to protect personal information. Our team only accesses data when needed to fulfill an order or assist a customer.
4
What we do not do
We do not sell, rent, or trade your personal data for marketing purposes. We also do not use your information to create invasive profiles beyond service and support.
Your choices
You can control your marketing preferences, update your contact info, and request details about the personal data we hold. If you would like to delete or update any information, reach out to us and we’ll help.
Cookies and analytics
We use cookies to keep the site running smoothly, remember preferences, and understand what helps customers enjoy the experience. You can manage your browser settings to limit cookies if you prefer.
Contact us
If you have concerns about your data, want a copy of your information, or need help with a privacy request, email us at [email protected]. We’re here to help.
Last updated: November 2026